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Follow-up Notifications

Want to keep the conversation going even after the customer leaves your site? Step up your customer service game with follow-up notifications. Ask for contact information, make contact, and keep customers. - Setting location: [Channel settings]→[chat] → [follow up notifications]
Phone number
Store your customer’s phone number here.
If phone number is enabled, customers will automatically receive a confirmation message when the chat receives a message.
Email
You can store your customer’s email
If email is enabled, customers will receive follow-up notifications when they are not present in the chat.
Name
When enabled the customer can input their name for a more personalized experience.
Required contact information
You can set specific information that is required for the customer in order to receive follow-up notifications. If your customer does not input one of the required fields, then they are unable to create a new chat. You can opt in/ opt out this settings.
Tips - If the customer inputs both phone number and email, then the customer will receive a text message first, then a follow up email in the case they do not respond. - Customers who input their name and either a phone number or email are automatically stored in the Contacts.
(→ Want to learn about follow up notifications and how to send them? Check out Follow up notifications)